Technical Support

• Live support, customer care representatives are available by phone at (864) 250-8000 between the hours of 8 a.m. and 7 p.m. Monday – Thursday and 8 a.m. and 3 p.m. Friday.
• After hours and on weekends and holidays, students can submit a request for assistance online.

• EDCT students receive a Blackboard account. For technical assistance with user names or passwords, please call (864) 250-8000 between the hours of 8 a.m. and 7 p.m. Monday – Thursday and 8 a.m. and 3 p.m. Friday.

You will receive an email with instructions to login to your accounts after you have been accepted as a student. If you aren't sure if you've been accepted, check your application status.

• To determine your user name, go to GTC4me/Blackboard user name help. The same user name is used for GTC4me and Blackboard.
• To have your GTC student email password reset, contact support at (864) 250-8000. You may also be able to reset your password clicking Need help? on the email sign-in page.

Self-Service Password Reset Tool   |   Self-Service Password Reset Tool User Guide (pdf)   |   Frequently asked questions

• Visit the online learning support page

• have a colleague enter an OIT Help ticket on your behalf
• call the customer care team at (864) 250-8000 between the hours of 8 a.m. and 7 p.m. Monday – Thursday and 8 a.m. and 3 p.m. Friday.
• submit a request for assistance online