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Technical Support
Technical support is available for students and employees experiencing difficulty with any of Greenville Tech accounts such as GTC4me, Blackboard, and GTC Gmail, the college-provided student email system.
- Live support, customer care representatives are available by phone at (864) 250-8000 between the hours of 8 a.m. and 7 p.m. Monday – Thursday and 8 a.m. and 3 p.m. Friday.
- After hours and on weekends and holidays, students can submit a request for assistance online.
- EDCT students receive a Blackboard account. For technical assistance with user names or passwords, please call (864) 250-8000 between the hours of 8 a.m. and 7 p.m. Monday – Thursday and 8 a.m. and 3 p.m. Friday.
- To determine your user name, go to GTC4me/Blackboard user name help. The same user name is used for GTC4me and Blackboard.
- To have your GTC student email password reset, contact support at (864) 250-8000. You may also be able to reset your password clicking Need help? on the email sign-in page.
Self-Service Password Reset Tool | Self-Service Password Reset Tool User Guide (pdf) | Frequently asked questions
The quickest way for an employee to receive assistance is to enter an OIT Help ticket using the shortcut on your desktop. If you are unable to access your computer, you can
- have a colleague enter an OIT Help ticket on your behalf
- call the customer care team at (864) 250-8000 between the hours of 8 a.m. and 7 p.m. Monday – Thursday and 8 a.m. and 3 p.m. Friday.
- submit a request for assistance online